2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Can you do what you want to do, knowing you have the resilience to withstand a cyber security event and continue to serve customers? As you exchange more data and become more dependent on interconnected systems, a strategic approach to cyber security has never been more critical.
That’s why cyber security is not just an information technology issue, it’s a business issue — demanding the attention not only from CISOs but also from the rest of the C-suite, the board, employees, supply chain and business partners.
A strong cyber security strategy should align to the business vision, objectives and innovation projects. If implemented effectively, it can enhance product integrity, customer experience, operations, regulatory compliance, brand reputation, investor confidence and more — turning risk into a competitive advantage.
The KPMG strategy and governance team helps you with tailored approaches for cyber security and data protection. From determining the appropriate levels of acceptable risk to aligning your information protection agenda with your business and compliance priorities to building enterprise-wide security strategies to help move your organization from reacting in crisis mode to having proactive, value-added business approaches, we help you carry security throughout your entire organization.
KPMG has been ranked number one by clients for the quality of member firms’ security services in Source Global Research’s latest report, Perceptions of Risk Firms in 2021. KPMG received the highest score of the 16 vendors evaluated in this category—a high achievement determined by clients and prospects alone.
*KPMG refers to the global organization or to one or more of the member firms of KPMG International Limited (“KPMG International”), each of which is a separate legal entity. KPMG International Limited is a private English company limited by guarantee and does not provide services to clients.