2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
After years of growth and spending to establish tailored cyber security capabilities for their specific risk and threat landscapes, economic turbulence is forcing many businesses to revisit cyber security program portfolios in search for opportunities to reduce operating costs. In the current environment, no ‘back office’ organization can expect to be shielded from budgetary scrutiny, including cyber security. While this is a fundamental shift, it is widespread and placing significant pressure on many CISOs, who need to continuously invest in their capabilities to remain one step ahead of adversaries.
The KPMG Cyber cost optimization capability is an offering designed to analyze program capabilities, identify efficiencies, savings, cost re-distribution, and re-investment opportunities across the Cyber Security function.
There are various strategies to achieve cost efficiencies without compromising security posture or decelerating strategic roadmaps. By thinking creatively, CISOs can work proactively with the enterprise to share the burden of cost pressures.
|Challenge||Cost optimization opportunity|
|Increasing third-party security spend||
|Underutilized or overlapping security tools, and an abundance of security project||
|Inefficiencies in delivering cyber security services||
|Manual, disparate, and siloed security processes||
KPMG has experience in designing and building lean cyber programs, with a low and sustainable cost base. We understand the functional and strategic interdependencies which permeate the cyber organization. Our approach is tailored to your specific technological and business environment and we will build a strategy for reduced funding that seeks to minimize adverse impacts to your organization’s cyber posture.
Our rapid assessment is enabled by proprietary tools and accelerators with skilled cyber practitioners, trained in executing against domain-specific diagnostic hypotheses. We provide prioritized recommendations which are tailored to the urgency of your cost takeout and portfolio optimization needs.
We have multidisciplinary teams to support you in executing cyber cost optimization levers. We also bring a suite of capabilities to embed sustainability in the change management process and can help you as you realize and measure your cost optimization impact.