2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
In the race to meet their needs, many businesses are struggling to compete on customer experience without raising operating costs to an unmanageable level and cutting into shareholder value.
KPMG can assist you in planning, designing and executing a cost-effective customer service strategy while simultaneously increasing revenue through improved customer loyalty and advocacy. Using our functional and technical knowledge, we can help you: