2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
At KPMG, we help companies optimize spend and investments while delivering winning customer experiences suited for the digital age. Combining our expertise in financial analysis with an in-depth and research-based understanding of customers, our Customer Advisory team can help you develop a customer experience strategy that drives financial performance, including:
Together, we help you develop and deliver seamless, personal customer experiences that drive engagement, satisfaction and loyalty—and profitable growth.
Master the economics of the customer experience and strategy.