KPMG Connected Enterprise

Insights

Read our latest reports, surveys and thought leadership papers about the customer experience and its role in your organization’s growth.

Featured insights

Insight

Bridging digital and physical worlds for better customer experiences

Want a higher lifetime customer value? Offer satisfying purchase experiences through both physical and online locations.
Insight

Customer-centric operational agility

Customer expectations are ever evolving. Can your operating model adapt quickly enough?
Insight

Customer centricity and the COO

Core operations deliver the customer experience.
Insight

The customer-centric CIO

Customer experience should be at the top of the IT agenda.
Insight

The chief marketing officer, reinvented

The CMO can be the true connector of the C-Suite on customer-centricity.
Insight

Me, my life, my wallet - second edition

Tomorrow’s consumer is less predictable than ever. How will you connect with the future customer?

Additional insights

Is your business customer-centric? Register for our free diagnostic tool to find out.

Take the diagnostic assessment on the external survey website >

1. Take the survey

Answer key questions to assess how customer-focused your business is in each of eight capabilities.

2. View your results

The diagnostic assessment results use charts to show how customer-centric your organization is against industry competitors and market benchmarks.

3. Customize and download

Choose which benchmarks you want to appear on your graphical report, download and share.

Subscribe to our Customer first: Real insights

KPMG's Customer First: Real Insights program shares powerful insights garnered from our extensive experience helping clients transform their capabilities to unlock customer value.

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Webcasts

Podcasts

Virtual and In-person events

KPMG Connected Enterprise

Insights

Featured insights

Additional insights

Is your business customer-centric? Register for our free diagnostic tool to find out.

1. Take the survey

2. View your results

3. Customize and download

Subscribe to our Customer first: Real insights

Webcasts

Podcasts

Virtual and In-person events

KPMG Connected Enterprise

Insights

Featured insights

Bridging digital and physical worlds for better customer experiences

Customer-centric operational agility

Customer centricity and the COO

The customer-centric CIO

The chief marketing officer, reinvented

Me, my life, my wallet - second edition

Additional insights

Rising tides

The future of marketing plan and spend management

Pivot your plan. Optimize your spend.

Modernize sales: Build your future ready sales team

Making the connection: Employee experience drives customer experience

Embrace disruption: Modernize sales models

Customer experience excellence: 2020 biggest risers

Accelerate customer self-service

Modernize contact center technology

Modernize customer service operating models

Interaction + Relationship = Customer experience excellence

Collaborating to create meaningful marketing metrics

The case for CMOs to boost their financial acumen

Getting the most from your customers

Advantages in collaboration between the CMO and CFO

Emerge stronger: Realign sales investments

Customer connections: Kindness and loyalty in uncertain times

A new model for maximizing value from martech

COVID-19: Balancing cost and experience to emerge resilient

A customer-first approach for unprecedented times

Is your business customer-centric? Register for our free diagnostic tool to find out.

1. Take the survey

2. View your results

3. Customize and download

Subscribe to our Customer first: Real insights