KPMG Connected Enterprise  

Insights

Read our latest reports, surveys and thought leadership papers about the customer experience and its role in your organization’s growth. 

 

 

 

 

 

Featured insights

Additional insights



Is your business customer-centric? Register for our free diagnostic tool to find out.

 

Register for the tool

1. Take the survey

Answer key questions to assess how customer-focused your business is in each of eight capabilities.

2. View your results

The diagnostic assessment results use charts to show how customer-centric your organization is against industry competitors and market benchmarks.

3. Customize and download

Choose which benchmarks you want to appear on your graphical report, download and share.

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KPMG's Customer First: Real Insights program shares powerful insights garnered from our extensive experience helping clients transform their capabilities to unlock customer value. 

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