Today, up to 81 percent of companies compete on the customer experience, and companies who deliver positive interactions—personalized attention, easy transactions, quick resolutions—will build lasting relationships with their customers, fueling profitable and sustainable growth.
By aligning the front, middle and back offices, organizations can create a customer-centric, connected enterprise that accelerates innovation and develops agility. A connected enterprise focuses every process, function and relationship on a single purpose: harnessing the power and potential of the customer. And it works. Truly customer-centric businesses are more likely to achieve three times the revenue growth of the average FTSE 100 or Fortune 250.
Answer key questions to assess how customer-focused your business is in each of eight capabilities.
The diagnostic assessment results use charts to show how customer-centric your organization is against industry competitors and market benchmarks.
Choose which benchmarks you want to appear on your graphical report, download and share.
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"Creating a connected enterprise is not just about the front office—it’s across the entire enterprise value chain. There tremendous financial impact to getting this right—gains in revenue, efficiency, retention and customer lifetime value. "
Julio Hernandez, Lead Partner of the KPMG Global Customer Center of Excellence and Customer (US)
Transform your company to meet rising customer demands as a digitally-enabled business with KPMG Connected Enterprise. We’ll help you align your front, middle, and back office with eight capabilities that help you serve your customers better and deliver greater ROI.
With deep sector insight and the latest thinking, KPMG Connected Enterprise provides a sustainable, risk-optimized route from strategy through execution with the tools, methods, frameworks and solutions your organization needs to succeed in today’s competitive market.
Competing for growth offers you an insight-driven, digitally-enabled roadmap to efficiency and agility that delivers sustainable growth to your organization, today and tomorrow.
Start your digital transformation journey now with KPMG Connected Enterprise.
KPMG's Customer First: Real Insights program shares powerful insights garnered from our extensive experience helping clients transform their capabilities to unlock customer value.
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Companies who invest in the eight capabilities of the KPMG Connected Enterprise are twice as likely to meet customer expectations, achieve their business objectives and deliver return on investment.
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