Connect the dots on enterprise agility

Better results for you. Better experiences for everyone your business touches.


Achieve sustainable growth in a digital world

In a constantly changing environment, having the agility to react to new industry challenges and respond to evolving customer needs is critical. This requires you to connect and align processes across every business function. It means your team and your partners must stay relevant with market demands and work together to create better experiences. 

KPMG offers a strategy to do just that.

KPMG Connected Enterprise is a transformation approach that helps you deliver the results that truly matter. It gives you a strategic way to use your industry lens to reconsider how you plan, design, and deliver value. And it helps you integrate your operations and technology based on customer insights.

    

Many companies own pools of overlooked value, right where ‘sector’ and ‘function’ intersect. When they combine the right value levers for each, new opportunities become very clear.
Jeanne Johnson, U.S. Leader – KPMG Connected Enterprise

    

Racing to Tomorrow
Gain insights on reframing your digital transformation agenda to drive the right value. Download now.
 

Benefits of a connected approach

Generate business value at every stage of your transformation journey

Build an insights-driven digital and customer-centric business

Empower and enable your people to align the organization for agility and performance

Engineer secure architectures to enable agile, high-speed innovation

 

Gain clarity with the five lenses of a connected approach

The KPMG Connected Enterprise uses five lenses to help you define your organization’s success.

Our approach uses five lenses to help you understand the outside-in and inside-out connections that matter and why.

Market dynamics and digital signals

Connect to market dynamics and digital signals to inform your customer-centered growth agenda.

Channel and business partners

Connect your ecosystem of business partners to jointly deliver on commitments to customers.

Customers

Connect to your customers with compelling value propositions and interactions.

Employees

Connect and empower your employees to deliver on the customer promise.

Front, middle and back office

Connect front, middle, and back offices to execute your customer growth agenda.


The eight capabilities of a connected enterprise

Companies that invest in an integrated architecture of eight fundamental capabilities are twice as likely to create exceptional experiences, achieve their business objectives and deliver value. Learn more about the capabilities architecture that make up a connected enterprise.
 

Insight-driven strategies

Harness data, advanced analytics, and actionable insights with a real-time understanding of the customer and the business, to shape integrated business decisions.

Harness data, advanced analytics, and actionable insights with a real-time understanding of the customer and the business, to shape integrated business decisions.

Innovative products and services

Develop compelling customer value propositions on price, products, and services to engage the most attractive customers and drive profitable growth.

Develop compelling customer value propositions on price, products, and services to engage the most attractive customers and drive profitable growth.

Experience-centricity by design

Design seamless, intentional experiences for customers, employees, and partners, supporting the customer value propositions and delivering business objectives.

Design seamless, intentional experiences for customers, employees, and partners, supporting the customer value propositions and delivering business objectives.

Seamless interactions and commerce

Interact and transact with customers and prospects across marketing, sales, and service, and achieve measurable results.

Interact and transact with customers and prospects across marketing, sales, and service, and achieve measurable results.

Responsive operations and supply chain

Operate the business with efficiency and agility to fulfill the customer promise in a consistent and profitable way.

Operate the business with efficiency and agility to fulfill the customer promise in a consistent and profitable way.

Aligned and empowered workforce

Build a customer-centric organization and culture that inspires people to deliver on the customer promise and drive up business performance.

Build a customer-centric organization and culture that inspires people to deliver on the customer promise and drive up business performance.

Digitally enabled technology architecture

Create intelligent and agile services, technologies and platforms, enabling the customer agenda with solutions that are secure, scalable, and cost-effective.

Create intelligent and agile services, technologies and platforms, enabling the customer agenda with solutions that are secure, scalable, and cost-effective.

Integrated partner and alliances ecosystem

Engage, integrate, and manage third parties to increase speed to market, reduce costs, mitigate risk, and close capability gaps to deliver the customer promise.

Engage, integrate, and manage third parties to increase speed to market, reduce costs, mitigate risk, and close capability gaps to deliver the customer promise.


Maturity assessment - How do you stack up?

See how your enterprise compares to others in your industry. Take this 15- minute assessment to rank your performance against industry best practice.

At a glance, you’ll have an easy-to-share view of the opportunities and challenges you face on the way to becoming a connected enterprise, aligned around your customers.

Get started now

  

business, office, school and money concept - woman with chart paper, tablet pc and forex chart in it
 

Spotlight on industries

When we look at any organization through an industry lens, we see unique challenges. Our deep sector insights – specific to their customers, operations, and technology needs – help build a pathway to efficient and agile practices that can deliver sustainable growth. Find out what it takes to get ahead of the pack.

 

Meeting you wherever you are on your transformation journey

Get to know more about our cohesive approaches that calibrate to your needs.

Key contacts

U.S. Leader – KPMG Connected Enterprise 

Jeanne Johnson

Jeanne Johnson

Principal, Digital Transformation, KPMG US

+1 704-335-5341

U.S. Leader – KPMG Connected Enterprise, Commercial 

Rick Rose

Rick Rose

Principal, Advisory, Customer Solutions, KPMG US

+1 267-256-2759

Find out how KPMG can help you build a sustainable growth strategy, for today and beyond

Connect with us today to discuss how we can help you drive your business transformation journey.

Connect with us today to discuss how we can help you drive your business transformation journey.