Reduce costs, enhance value, improve services, and instill innovation.

Outsourcing done well delivers results. It can help your business succeed in an increasingly complex and changing world. The journey begins with a vision that’s closely linked with your company’s core mission and strategy.

It continues with a carefully constructed change strategy that considers these design principles:

  • One size doesn’t fit all: A single outsourcing or offshoring solution likely won't address your diverse needs. Different providers and solutions may be required to support different parts of your business.
  • Align expectations: Ensure that the expectations of the sourcing model you select align with the operational characteristics of the delivery teams and the objectives of each party.
  • Redesign your processes: Realign your retained organization’s processes to operate efficiently. Redesign the touch points between the service provider, the functional area, and the functional users.
  • Use flexible agreements: Technology and business needs can evolve quickly. Your outsourcing contracts should be flexible enough to adjust quickly to new capabilities so you can benefit from long-term value.
  • Intelligent automation is the new labor arbitrage: Think of intelligent automation—robotic process automation, enhanced RPA, and cognitive automation—as a service delivery tool for IT and business optimization.

KPMG's experienced, trusted advisors can help you validate outsourcing strategies, understand costs, build the business case, align stakeholders, evaluate options, and guide you through vendor selection and negotiation. We also have services and tools to help companies with existing outsourcing contracts manage that work more effectively.

Get started now. Let us show you how to improve service delivery, quality, and costs.

KPMG shared services and outsourcing advisory
Learn how KPMG's advisors help clients improve service delivery models, reduce support costs, and drive specific business outcomes in order to achieve sustainable, continuous improvements and competitive advantage.

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The hardest part of outsourcing occurs after the deal is done

Outsourcing governance can be ambiguous. The attention to detail required to effectively manage and govern agreements can seem daunting. Addressing these issues early in the outsourcing process can protect the value, integrity, and intent of the deal. With dynamic market conditions and frequent changes in organizational strategy, you need a proactive and flexible approach to governing global services.

Learn more about Enterprise Services Governance.

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