2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
But just having it in place does not guarantee success. It requires a Connected Commerce solution—to drive business outcomes through better customer experience, stronger engagement, and a supply chain that has the fidelity to fulfill e-commerce orders.
To be successful, Connected Commerce must:
Succeed in the digital economy with help from KPMG’s Connected Commerce services.
KPMG helps clients leverage technology systems and activate a data, analytics, and insights-driven culture that integrates the view of customers and products while also supporting optimized customer experiences, data integrity, privacy, and security. Our advisors have assisted clients with:
Realize your goals for increasing speed to market, maintaining a competitive edge, and providing superior customer services with KPMG’s Connected Commerce approach to digital success.