Connected Commerce

Thrive in a connected world by defining new business models and building e-commerce enabled digital business platforms


In this fast-paced world, digital is how business gets done.

But just having it in place does not guarantee success. It requires a Connected Commerce solution—to drive business outcomes through better customer experience, stronger engagement, and a supply chain that has the fidelity to fulfill e-commerce orders.

To be successful, Connected Commerce must:

  • define how digitally-enabled, new business models deliver measurable business outcomes that impact the top- and bottom-line
  • deliver a digital platform with a seamless and personal customer experience that continually meets evolving expectations across all physical and digital customer touch points
  • offer relevant, valuable, and consistent products, services, experiences, and pricing that targets the most profitable customer segments while balancing cost to serve
  • ensure the product or service fulfillment experience meets the promise of the shopping experience
  • provide a convenient, secure transaction experience that meets customer preferences while ensuring payment technologies are integrated, enabling a consistent experience across channels
  • enable customers to select, receive, and return products and services when, where, and how it is convenient while being transparent to them
  • define and build the right operating model to deliver sustainable results.

Step forward

Succeed in the digital economy with help from KPMG’s Connected Commerce services.

Building Connected Commerce

KPMG helps clients leverage technology systems and activate a data, analytics, and insights-driven culture that integrates the view of customers and products while also supporting optimized customer experiences, data integrity, privacy, and security. Our advisors have assisted clients with:

  • business model ambition, strategy and justification
  • business model assessment and validation
  • business/digital platform operations and technology design
  • digital platform solution implementation.

Realize your goals for increasing speed to market, maintaining a competitive edge, and providing superior customer services with KPMG’s Connected Commerce approach to digital success.

Our people

Jason Galloway

Jason Galloway

Principal, US Customer Advisory COE Lead and US Customer Advisory Leader, Commercial Industries, KPMG US

Dave Martin

Dave Martin

Principal, Customer Advisory, Connected Commerce, KPMG US