2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
There are many ways to cut through complexity—from improving marketing and sales effectiveness to adjusting pricing and product mix strategies. For example, just addressing pricing inefficiencies can add 3-8% to your bottom line—in a matter of months.
KPMG delivers documented, refined processes along with proprietary insight tools—and what we’ve found as the linchpin to performance improvement—the enablement of your people. When KPMG leaves the project--you own the keys to long-term success.