2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
To compete in this environment, organizations are broadening their view of capital investment and asset management programs. They are moving from a primarily tactical approach to an understanding of how assets and associated projects can support organization value and long-term outcomes. It’s a transformational change, and without a realistic roadmap the path can be rocky.
With experience in both strategic asset management and integrated capital investment planning and delivery, along with structuring large-scale transformational programs, KPMG is in a position to help. We offer a strategic roadmap for asset and capital management that also helps meet organizational ESG goals. The key to our holistic approach is an integrated, risk-based management process that builds off timely and accurate information resulting in more informed decision making.
We leverage our asset management baseline review tool to assess the current situation, kickstart the change management process through workshops that foster organizational buy-in and provide a roadmap of initiatives that aim to improve asset and capital management capabilities.
With extensive experience advising public and private sector capital-intensive organizations, we help link assets to organizational objectives, gain a deeper understanding of risk, and map a sustainable, data-driven, technology enabled future.