2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Business is changing fast. Organizations that win in the decade ahead will make artificial intelligence (AI) integral to their operations. They will use it to better know and serve customers, automate repetitive operations, inform strategy, and drive innovation. Leaders who take full advantage of its promise will view it as a strategic, enterprise-wide enabler of better performance, not just a technology play. They will build a culture where leaders and front-line employees accept and embed AI through multiple functions and into the very fabric of their organization.
We help our clients realize the promise of AI by providing insight on what tools to innovate with and by offering outcome-driven pragmatic approaches on how to implement sustainable processes built on AI insights. Our wide-ranging domain and industry expertise means we are able to execute on your agenda from strategy to full-scale production.
KPMG Ignite is our innovative patented AI platform that brings together machine learning, deep learning, natural language processing, document ingestion and OCR capabilities and applies them to structured and unstructured data, voice and images to enable organizations to achieve real value from their data and AI investments in a flexible, easy-to-use and secure environment. KPMG Ignite enables rapid AI solution development and delivery by enhancing, accelerating and automating decisions and processes that drive growth, manage risk and optimize cost. Specifically built to work with a range of leading platforms including Microsoft Azure, Google Cloud, IBM Watson, Appian and a host of other leading open source AI tools, KPMG Ignite can help advance our clients’ digital transformation initiatives.
Artificial intelligence platform as the engine for AI to power transformation
Ranked a “global leader” in first HFS Triple-A Trifecta research cited for execution, innovation, and trusted client relationships.