2020 KPMG U.S. customer experience excellence report
Explore differentiators for ten companies, what they did to improve their rankings and eight common capabilities that build resilience.
Sophisticated deal teams are shifting from defense to offense, and the winners keep growing bolder. They demonstrate greater ambition to create immediate and sustained value—and the need to move faster than ever before.
At KPMG, we help translate bold ambition into reality. From strategy to execution, we enable you to transact, grow and realize value with greater conviction and speed. Our experienced professionals are future-focused, digitally capable and analytics enabled, with the foresight to assess where each industry is going and the capabilities to help clients turn that knowledge into opportunities. We tailor our approach to the unique realities of your deal and execute them with industry insights and market-leading accelerators. Our focus on measurable and actionable results means we don’t just help get the deal done—we make it work.
For more than 30 years, we have helped companies and private equity firms realize their M&A and performance ambitions, delivering better outcomes and overall experience. Let us show you how we can translate your ambition into reality.