Scaling IT for sustained growth in the new reality

Scaling IT for sustained growth in the new reality

Steve Bates, Principal, Global Leader, KPMG’s CIO Center of Excellence

If your organization has been fortunate enough to have seen an expansion in consumer demand as a result of COVID, you may be part of the Surge quadrant. However, even as Surge companies have benefited, they also need to sustain their growth or they will lose momentum. 

One of the significant challenges firms face in this quadrant is scaling to meet the expanding demand while staying in touch with evolving customer preferences and market conditions. 

For IT, this means accelerating digital business transformation by delivering the capability to continuously understand consumer preferences and patterns via advanced analytics, automate and remove friction from the supply chain, quickly industrialize modern ways of working, and automate large portions of both IT and the business.

For companies experiencing these drivers, we have a set of services tailored for IT.

Surge companies must retain the new customers they have gained, while growing the base. With so many unprecedented variables, helping your business read the signals of change and better predict and quickly act upon customer behavior is essential. However, many IT organizations do not have the time, skills, or capital to unlock the value of AI, machine learning, automation, and advanced analytics. 

Enter KPMG Ignite, KPMG’s portfolio of artificial intelligence capabilities purposefully designed to allow CIOs to accelerate their strategies for intelligent automation, cost management, growth, customer engagement and risk and regulatory policy. KPMG Ignite includes methods, tools, approaches and resources that focus on improving the consistency, efficiency and time to make decisions and take action. In addition, we wrap this portfolio with highly-skilled resources who know how to apply relevant IT domain knowledge to leverage these capabilities and continue to innovate on emerging technologies across the IT value chain.

Surge organizations are experiencing pressure to get products and services into the market quickly. For most companies, IT plays a significant role in enabling that velocity, but in many cases can be the choke point. Burdened with siloed structures, traditional waterfall ways of working, over-engineered governance and processes, and poorly integrated tooling, IT in Surge companies must transform quickly or risk slowing the organization’s momentum.

KPMG Modern Delivery is the answer. Built upon tested, real-world experience, our modern delivery solution addresses all elements of the IT operating model to enable practices like scaled agile, DevSecOps, and an integrated cloud-based tool chain.  KPMG Modern Delivery brings insights and solutions to the most challenging aspects of transformation: leadership and organizational change, supplier management, reimagined governance, and impacts across a hybrid service delivery model. Finally, our engineers have the experience across leading platforms to help you select, architect and integrate your IT tool chain to streamline ideation, development, testing, and operations.

Due to the unexpected pace and scale of their growth, IT operational maturity has become a significant challenge for many Surge companies. Suddenly inundated with customer and employee service requests, a spike in major incidents, increased change and enhancement volumes, and demand for faster changes, IT operations are struggling to keep pace.

KPMG Powered IT built upon ServiceNow is the leader in delivering world-class IT service management outcomes. KPMG Powered IT is much more than just a cloud-based technology package. We’ve leveraged our global IT delivery and transformation best practice experience to pre-built core IT service and business management processes on the market-leading ServiceNow platform. This has resulted in the creation of a complete "enterprise ready" solution founded our Powered Target Operating Model, which includes pre-engineered user stories, best practice delivery model templates, processing frameworks, tooling, training materials, reports and delivery accelerators. With KPMG, you’ll get a fully configured solution to fit your organization delivered in a fraction of the time.

While being in the Surge quadrant provides new opportunities, the IT challenges are very real. KPMG knows what levers need to be pulled to help support the business.  We hope you’ll let us help you on your journey. Interested in exploring how your organization can succeed in today’s new reality? Let’s talk…