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U.S. Lead, Procurement and Business Services, KPMG US
2021 Global Real Estate and Facilities Management (REFM) Outsourcing Pulse Survey
KPMG's 1Q19 Global Insights Pulse Survey considers the reluctance to adopt AI technologies and why the risks are lower than they may first appear.
Six steps that CIOs can take to kick-start service integration and management (SIAM) to meet the challenge of IT governance.
New capabilities to boost business outcomes and improve the customer experience
Strengthening the back office for the coming recession
Explore key findings and market trends for the Nordic shared services and outsourcing market.
KPMG's 4Q18 Global Insights Pulse Survey explores top service delivery trends for 2019 with the biggest positive and negative impact.
Discover operating model revisions needed for GBS organizations to keep pace of the shifting technological landscape.
Outsourcing is changing with the times. Here’s how to get more from your agreements.
KPMG's 3Q18 Global Insights Pulse Survey explores the impact of intelligent automation on next-generation operating models
Depending on how an organization's bots are acquired, developed and deployed, they could create tax advantage.
Building the service delivery model of the future
A deep dive into how enterprises are harnessing the power of emerging automation technologies and business services delivery models to thrive in the 21st century.
Combining segmentation and relationship continuum approaches to vendor management can help identify your best transactional, collaborative and strategic suppliers.
KPMG's 2Q18 Global Insights Pulse Survey explores the role of innovation in the future of outsourced service delivery.
The role of "extreme automation" in enabling next-generation finance target models from KPMG's 1Q18 Global Insights Pulse Survey
Now is the time for the global business services organization to step up to being the enterprise’s leader in evolving to support intelligent automation.
Take a programmatic approach to intelligent automation to scale growth, manage risk, and drive enterprise value
From transaction processing to driving business results
Market trends and observations from the REFM “front lines”
A global business services model can help technology, media and telecom companies respond to rapid innovation and disruption.
Explore the principles of success and the snares to avoid when creating an operating model for a spin-off company.
Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.
Discover how to address complex global environments through hybrid models that leverage multiple service delivery approaches.
Advice Worth Keeping
KPMG Global Insights Pulse surveys
Global business services maturity research program
Enterprise services governance