Shared Services and Outsourcing Institute

Charles Arnold

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Charles Arnold

U.S. Lead, Procurement and Business Services, KPMG US

+1 773-960-8991

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Explore our latest insights

Insight

Intelligent automation: Moving from hype toward real value

KPMG's 1Q19 Global Insights Pulse Survey considers the reluctance to adopt AI technologies and why the risks are lower than they may first appear.

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Insight

Solving for IT integration: SIAM

Six steps that CIOs can take to kick-start service integration and management (SIAM) to meet the challenge of IT governance.

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Insight

Time for fresh thinking around strategic business services

New capabilities to boost business outcomes and improve the customer experience

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Insight

The REFM outsourcing landscape: Insight from the front lines

2019 Global Real Estate and Facilities Management (REFM) Outsourcing Pulse Survey

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Insight

A clearer view from the top: Nordic Pulse Survey 2019

Explore key findings and market trends for the Nordic shared services and outsourcing market.

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Insight

Talent in the age of automation and other trends to watch in 2019

KPMG's 4Q18 Global Insights Pulse Survey explores top service delivery trends for 2019 with the biggest positive and negative impact.

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Insight

Global business services at a crossroads

Discover operating model revisions needed for GBS organizations to keep pace of the shifting technological landscape.

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Insight

Outsourcing is dead! Long live outsourcing!

Outsourcing is changing with the times. Here’s how to get more from your agreements.

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Insight

Realign your business model for automation and talent challenges

KPMG's 3Q18 Global Insights Pulse Survey explores the impact of intelligent automation on next-generation operating models

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Insight

Digital procurement and intelligent automation offshoring

Depending on how an organization's bots are acquired, developed and deployed, they could create tax advantage.

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Insight

Reshaping finance

Building the service delivery model of the future

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Insight

State of the outsourcing, shared services, and operations industry

A deep dive into how enterprises are harnessing the power of emerging automation technologies and business services delivery models to thrive in the 21st century.

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Insight

Stop wasting valuable time and energy on the wrong suppliers

Combining segmentation and relationship continuum approaches to vendor management can help identify your best transactional, collaborative and strategic suppliers.

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Insight

Intelligent automation: Fueling next-generation outsourcing

KPMG's 2Q18 Global Insights Pulse Survey explores the role of innovation in the future of outsourced service delivery.

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Insight

Employing advanced technologies to transform finance

The role of "extreme automation" in enabling next-generation finance target models from KPMG's 1Q18 Global Insights Pulse Survey

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Insight

Defining the role of the ‘next-gen' global business services organization

Now is the time for the global business services organization to step up to being the enterprise’s leader in evolving to support intelligent automation.

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Insight

After the RPA pilot

Take a programmatic approach to intelligent automation to scale growth, manage risk, and drive enterprise value

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Insight

Ready for a boundaryless workforce?

Contingent work is evolving into a true alternative to traditional service delivery

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Insight

Global business services as a partner in industrial manufacturing

From transaction processing to driving business results

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Insight

2018 real estate and facilities management outsourcing pulse survey report

Market trends and observations from the REFM “front lines”

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Insight

An agile approach to outsourcing

Accelerate the benefits of outsourcing with a foundation that takes advantage of today’s cloud-driven as-a-service solutions.

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Insight

The global business services imperative for TMT companies

A global business services model can help technology, media and telecom companies respond to rapid innovation and disruption.

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Insight

Coming together while splitting the business

Explore the principles of success and the snares to avoid when creating an operating model for a spin-off company.

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Insight

Exploring the future: Global business services in consumer markets

Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.

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Insight

The business case for global business services

Discover how to address complex global environments through hybrid models that leverage multiple service delivery approaches.

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Insight

Are your contracts stuck in the Stone Age?

Don't let outdated outsourcing contracts or sourcing partners hold you back.

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Insight

Global business services: Disrupt or be disrupted

Business services organizations should be building muscle in six core areas to take advantage of technological advances.

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Insight

Delivering global business services in a digital world

According to KPMG's 2Q 2017 global insights pulse survey, organizations are making steady progress toward GBS maturity and driving benefits beyond cost savings.

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Insight

Getting a handle on IT supplier management

Vendor Management Offices can help IT organizations tame the challenges in managing their supplier base, while driving efficiencies, governance and cost savings

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Insight

Deliver competitive advantage with intelligent services governance

Five practical steps for your service organization to transform its data discovery, interpretation, and communication capabilities

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Insight

Create a successful transition to REFM outsourcing

Transition projects often seem to be about minimizing problems and accelerating the transition efforts as much as possible instead of realizing high expectations.

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Insight

Are you a global business services leader for the digital age?

Six key elements for success companies must consider as they structure their business services in the digital age.

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Insight

The real estate and facilities management (REFM) outsourcing landscape 2017

Trends in real estate and facilities management outsourcing based on a survey of over 167 buyer organizations, service providers and legal counsel and advisors.

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Insight

Digital disruptors drive an 'as-a-service' capability in GBS

A new normal for global business services

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Insight

The global business services (GBS) payoff

Critical considerations for driving global business services (GBS) maturity and financial performance.

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Insight

Protectionism and outsourcing: Brace for impact

What the U.S administration’s potential immigration policy changes might mean for organizations using third-party offshore service providers and how to prepare.

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Insight

Digital labor transforms the shared services delivery model

Is your business ready to seize the advantages digital labor enables in shared services?

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Insight

Are you ready to be a bot boss?

A guide to the advantages, questions to ask, and guidelines to follow for businesses considering embracing emerging automation technologies and digital labor.

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Insight

The three options when an outsourcing contract ends

Outsourcing buyers: Establish your renegotiation strategy at least nine to twelve months prior to the end of your contract's term.

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Insight

Digital labor promises major disruptions to outsourcing

Digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them.

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Insight

State of the outsourcing, shared services, and operations industry 2017

Insight into methods to exploit technologies, like process automation and evolving service delivery models, for the outsourcing and shared services market.

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Insight

Agile testing: Secrets for success

Adopting agile is easy. Mastering agile testing is much more difficult.

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Insight

Advancing global business services maturity

A point of view series for leaders in global business services facing increasingly complex challenges.

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Insight

Global business services journey to excellence

Discover the keys to a successful journey toward GBS maturity.

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Insight

Governance in global business services

As an organization moves up the GBS maturity curve, governance becomes a critical component of success.

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Insight

The outsourcer's guide to success: Nine factors for successful governance

The hardest part of outsourcing occurs after the deal is done.

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Insight

Next generation contact centers

How to build a competitive customer service model in the age of social media

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Insight

Is benchmarking the right path to improving outsourcing?

Alternatives to benchmarking for comparing processes, costs and service delivery in a short time frame.

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