Shared Services and Outsourcing Institute

Explore our latest insights

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  Insight

  Intelligent automation: Moving from hype toward real value

  KPMG's 1Q19 Global Insights Pulse Survey considers the reluctance to adopt AI technologies and why the risks are lower than they may first appear.

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  Insight

  Solving for IT integration: SIAM

  Six steps that CIOs can take to kick-start service integration and management (SIAM) to meet the challenge of IT governance.

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  Time for fresh thinking around strategic business services

  New capabilities to boost business outcomes and improve the customer experience

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  Insight

  The gathering storm

  Strengthening the back office for the coming recession

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  The REFM outsourcing landscape: Insight from the front lines

  2019 Global Real Estate and Facilities Management (REFM) Outsourcing Pulse Survey

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  Insight

  A clearer view from the top: Nordic Pulse Survey 2019

  Explore key findings and market trends for the Nordic shared services and outsourcing market.

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  Talent in the age of automation and other trends to watch in 2019

  KPMG's 4Q18 Global Insights Pulse Survey explores top service delivery trends for 2019 with the biggest positive and negative impact.

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  Global business services at a crossroads

  Discover operating model revisions needed for GBS organizations to keep pace of the shifting technological landscape.

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  Insight

  Outsourcing is dead! Long live outsourcing!

  Outsourcing is changing with the times. Here’s how to get more from your agreements.

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  Insight

  Realign your business model for automation and talent challenges

  KPMG's 3Q18 Global Insights Pulse Survey explores the impact of intelligent automation on next-generation operating models

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  Digital procurement and intelligent automation offshoring

  Depending on how an organization's bots are acquired, developed and deployed, they could create tax advantage.

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  Reshaping finance

  Building the service delivery model of the future

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  Insight

  State of the outsourcing, shared services, and operations industry

  A deep dive into how enterprises are harnessing the power of emerging automation technologies and business services delivery models to thrive in the 21st century.

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  Insight

  Stop wasting valuable time and energy on the wrong suppliers

  Combining segmentation and relationship continuum approaches to vendor management can help identify your best transactional, collaborative and strategic suppliers.

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  Insight

  Intelligent automation: Fueling next-generation outsourcing

  KPMG's 2Q18 Global Insights Pulse Survey explores the role of innovation in the future of outsourced service delivery.

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  Insight

  Employing advanced technologies to transform finance

  The role of "extreme automation" in enabling next-generation finance target models from KPMG's 1Q18 Global Insights Pulse Survey

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  Defining the role of the ‘next-gen' global business services organization

  Now is the time for the global business services organization to step up to being the enterprise’s leader in evolving to support intelligent automation.

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  After the RPA pilot

  Take a programmatic approach to intelligent automation to scale growth, manage risk, and drive enterprise value

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  Insight

  Global business services as a partner in industrial manufacturing

  From transaction processing to driving business results

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  Insight

  2018 real estate and facilities management outsourcing pulse survey report

  Market trends and observations from the REFM “front lines”

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  Insight

  The global business services imperative for TMT companies

  A global business services model can help technology, media and telecom companies respond to rapid innovation and disruption.

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  Insight

  Coming together while splitting the business

  Explore the principles of success and the snares to avoid when creating an operating model for a spin-off company.

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  Insight

  Exploring the future: Global business services in consumer markets

  Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.

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  The business case for global business services

  Discover how to address complex global environments through hybrid models that leverage multiple service delivery approaches.