Global Head of Shared Services & Outsourcing, KPMG (US)
Insights on service delivery: Achieve benefits beyond economies of scale and cost optimization.
KPMG's 4Q18 Global Insights Pulse Survey report explores top service delivery trends for 2019 with the biggest positive and negative impact.
The shifting technological and organizational landscape has profound implications for GBS organizations. Discover operating model revisions needed to keep pace of change.
Outsourcing is changing with the times. Here’s how to get more from your agreements.
KPMG's 3Q18 Global Insights Pulse Survey explores the impact of intelligent automation on next-generation operating models
Depending on how an organization's bots are acquired, developed and deployed, they could create tax advantage.
Building the service delivery model of the future
A deep dive into how enterprises are harnessing the power of emerging automation technologies and business services delivery models to thrive in the 21st century.
Combining segmentation and relationship continuum approaches to vendor management can help identify your best transactional, collaborative and strategic suppliers.
KPMG's 2Q18 Global Insights Pulse Survey explores the role of innovation in the future of outsourced service delivery.
The role of "extreme automation" in enabling next-generation finance target models from KPMG's 1Q18 Global Insights Pulse Survey
Now is the time for the global business services organization to step up to being the enterprise’s leader in evolving to support intelligent automation.
New forms of next-gen outsourcing are on the rise while traditional outsourcing models are declining. Discover the different types of measurement required for this growth.
Take a programmatic approach to intelligent automation to scale growth, manage risk, and drive enterprise value
A quarterly review of Global Business Services (GBS), Intelligent Automation (IA), and related service delivery market trends.
Contingent work is evolving into a true alternative to traditional service delivery
From transaction processing to driving business results
Market trends and observations from the REFM “front lines”
Accelerate the benefits of outsourcing with a foundation that takes advantage of today’s cloud-driven as-a-service solutions.
A global business services model can help technology, media and telecom companies respond to rapid innovation and disruption.
Explore the principles of success and the snares to avoid when creating an operating model for a spin-off company.
Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.
Discover how to address complex global environments through hybrid models that leverage multiple service delivery approaches.
Don't let outdated outsourcing contracts or sourcing partners hold you back.
Business services organizations should be building muscle in six core areas to take advantage of technological advances.
According to KPMG's 2Q 2017 global insights pulse survey, organizations are making steady progress toward GBS maturity and driving benefits beyond cost savings.
Vendor Management Offices can help IT organizations tame the challenges in managing their supplier base, while driving efficiencies, governance and cost savings
Five practical steps for your service organization to transform its data discovery, interpretation, and communication capabilities
Realize the promised value of RPA initiatives through an enterprise-wide approach that balances the need for speed with the need for control.
Transition projects often seem to be about minimizing problems and accelerating the transition efforts as much as possible instead of realizing high expectations.
Six key elements for success companies must consider as they structure their business services in the digital age.
Trends in real estate and facilities management outsourcing based on a survey of over 167 buyer organizations, service providers and legal counsel and advisors.
A new normal for global business services
Global Business Services (GBS) organizations need to move from efficient back-office execution experts to the source for intelligence on the performance of the business.
Critical considerations for driving global business services (GBS) maturity and financial performance.
What the U.S administration’s potential immigration policy changes might mean for organizations using third-party offshore service providers and how to prepare.
Is your business ready to seize the advantages digital labor enables in shared services?
A guide to the advantages, questions to ask, and guidelines to follow for businesses considering embracing emerging automation technologies and digital labor.
Outsourcing buyers: Establish your renegotiation strategy at least nine to twelve months prior to the end of your contract's term.
Digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them.
Insight into methods to exploit technologies, like process automation and evolving service delivery models, for the outsourcing and shared services market.
Adopting agile is easy. Mastering agile testing is much more difficult.
A point of view series for leaders in global business services facing increasingly complex challenges.
Discover the keys to a successful journey toward GBS maturity.
As an organization moves up the GBS maturity curve, governance becomes a critical component of success.
The hardest part of outsourcing occurs after the deal is done.
How to build a competitive customer service model in the age of social media
Alternatives to benchmarking for comparing processes, costs and service delivery in a short time frame.
Access our latest reports and learn about KPMG's research program tracking trends in the use and delivery of global business services, shared services and outsourcing.
Advice Worth Keeping
KPMG global insights Pulse surveys
Global business services maturity research program
Enterprise services governance