Insight The REFM outsourcing landscape: Moving to a new reality 2021 Global Real Estate and Facilities Management (REFM) Outsourcing Pulse Survey
Insight Intelligent automation: Moving from hype toward real value KPMG's 1Q19 Global Insights Pulse Survey considers the reluctance to adopt AI technologies and why the risks are lower than they may first appear.
Insight Solving for IT integration: SIAM Six steps that CIOs can take to kick-start service integration and management (SIAM) to meet the challenge of IT governance.
Insight Time for fresh thinking around strategic business services New capabilities to boost business outcomes and improve the customer experience
Insight A clearer view from the top: Nordic Pulse Survey 2019 Explore key findings and market trends for the Nordic shared services and outsourcing market.
Insight Talent in the age of automation and other trends to watch in 2019 KPMG's 4Q18 Global Insights Pulse Survey explores top service delivery trends for 2019 with the biggest positive and negative impact.
Insight Global business services at a crossroads Discover operating model revisions needed for GBS organizations to keep pace of the shifting technological landscape.
Insight Realign your business model for automation and talent challenges KPMG's 3Q18 Global Insights Pulse Survey explores the impact of intelligent automation on next-generation operating models
Insight Digital procurement and intelligent automation offshoring Depending on how an organization's bots are acquired, developed and deployed, they could create tax advantage.
Insight State of the outsourcing, shared services, and operations industry A deep dive into how enterprises are harnessing the power of emerging automation technologies and business services delivery models to thrive in the 21st century.
Insight Stop wasting valuable time and energy on the wrong suppliers Combining segmentation and relationship continuum approaches to vendor management can help identify your best transactional, collaborative and strategic suppliers.
Insight Intelligent automation: Fueling next-generation outsourcing KPMG's 2Q18 Global Insights Pulse Survey explores the role of innovation in the future of outsourced service delivery.
Insight Employing advanced technologies to transform finance The role of "extreme automation" in enabling next-generation finance target models from KPMG's 1Q18 Global Insights Pulse Survey
Insight Defining the role of the ‘next-gen' global business services organization Now is the time for the global business services organization to step up to being the enterprise’s leader in evolving to support intelligent automation.
Insight After the RPA pilot Take a programmatic approach to intelligent automation to scale growth, manage risk, and drive enterprise value
Insight Global business services as a partner in industrial manufacturing From transaction processing to driving business results
Insight 2018 real estate and facilities management outsourcing pulse survey report Market trends and observations from the REFM “front lines”
Insight The global business services imperative for TMT companies A global business services model can help technology, media and telecom companies respond to rapid innovation and disruption.
Insight Coming together while splitting the business Explore the principles of success and the snares to avoid when creating an operating model for a spin-off company.
Insight Exploring the future: Global business services in consumer markets Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.
Insight The business case for global business services Discover how to address complex global environments through hybrid models that leverage multiple service delivery approaches.
Insight Are your contracts stuck in the Stone Age? Don't let outdated outsourcing contracts or sourcing partners hold you back.
featured Service Global business services Imagine the possibilities of streamlined, integrated, well-run support functions.