Future-ready supply chain capabilities
Future-ready supply chain capabilities

Future-ready supply chain capabilities

What got you here won’t get you there. Invest in disruptive capabilities to better understand customers and demand.

New technologies are changing the fundamentals of supply chain management. As the quality and quantity of the available data continues to improve, activities predicated on limited or sub-optimal information streams are fast becoming unfit for purpose.

Tomorrow’s successful organizations will need to develop entirely new capabilities, utilizing the most relevant data to manage their operations more efficiently and respond to opportunities and threats more effectively. To make this happen, supply chains should invest in disruptive capabilities to better understand customers, predict and shape demand, and influence the customer experience. 

Future supply chains will look very different – and so will the people that work in and around them. The capabilities that got organizations where they are today won’t be enough to compete in the dynamic, demand and customer driven future of tomorrow.
Chris Gottlieb, Principal, KPMG Procurement & Operations Advisory

In the future, supply chains will need to be much better at picking up customer signals, analyzing data, segmenting markets, calculating cost to serve and managing partners and knowledge. As such, new roles will emerge, such as supply chain architects, who will help drive the brand promise.

Tomorrow’s market leaders will excel in five key capability areas:

  • Modelling the ‘voice of the customer’
  • Micro demand planning
  • Understanding the cost of complexity through supply chain analytics
  • Managing new kinds of partner networks
  • Cognitive decision support and autonomy

Discover the five capability areas that are critical for tomorrow’s supply chain market leaders to excel. Read the paper below.

Future ready supply chain capabilities
Tomorrow’s successful organizations will need to develop entirely new capabilities to create a digital supply chain fit for the future.


The success of any future supply chain organization will hinge on identifying actionable insights, enabling an adaptable and flexible structure, innovating quickly, and executing with agility and precision.

An agenda for the future of supply chain

The biggest limitation for supply chains is no longer technologies and what they can do, but rather the imagination of the people who leverage them. As enterprises around the world are facing a perfect storm of change, today’s supply chain leaders must transform business models, organizational structures and operations to thrive today and in the future. Learn more about the future of supply chain.