Modern delivery of IT

Customer expectations drive the future of IT.

Customer demands are increasingly driving the future of the modern IT delivery model and becoming the foundation for the connected enterprise. Therefore, speed in IT should be less about performing the “basics” faster, and more about the pace of delivering innovation to improve customer experiences and to learn from failing fast and failing small. It means aligning the culture, tools, structure, governance, and processes to experiment with the least amount of risk and effort to meaningfully move the value needle.

For 65% of our survey respondents, the driving force behind rapid software delivery priorities is changing customer expectations.
KPMG / Harvey Nash CIO survey 2018

In achieving modern delivery, the often disconnected elements – agile, DevOps, cloud, native architecture, testing, security, risk management, and compliance – are assembled into a unified model. Such an alignment and focus creates speed, reduces risk, and enhances quality across the entire organization to rapidly and continuously deliver value. 

This next generation of technology will be developed and deployed across the enterprise, not just within the IT department, as a fully connected enterprise requires collaboration and a new way of working. This will change the entire organization. 

The success of modern delivery will be measured by how effectively the connected enterprise can continuously reassemble technical components, adapt ways of working, and build technical capabilities that map to specific customer objectives and key results.

Read our papers to explore modern delivery of IT.



Are you ready for the future of IT?

Today's customers are more informed, better connected, and have higher expectations than they've ever had. To meet their needs, the IT function must become less of a standalone function and instead integrate across the business. 

Learn more about the future of IT


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The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation.