As the lines between business and technology continue to blur, IT functions are becoming more influential at all levels of the enterprise.
CIOs are increasingly participating in setting the strategic direction, architecting a seamless digital operating model, realigning capabilities and people, and monitoring performance and achievements against targets.
IT is transforming from an organization that builds and connects everything, to an organization that houses the capabilities, governance, platforms, and partners that can run at any speed or scale the market and customers require. This means playing a more influential role as the enterprise technology evangelist, business process expert, data guardian, modern architect, and cultural champion of breaking down the silos of central control.
By 2022, fully 80 percent of revenue growth will depend on digital offerings and operations. This means an enterprise can live or die by the way it designs and delivers technology services, responds to issues, and manages expectations.
With such a large shift in the culture of IT and the business, and the structural layers of how products and services are ideated, designed, developed, and delivered, how should the connected enterprise prepare?
Today's customers are more informed, better connected, and have higher expectations than they've ever had. To meet their needs, the IT function must become less of a standalone function and instead integrate across the business.
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