Adaptive IT workforce

Shaping an IT workforce to match the needs of a market speed operating model

In today’s new reality the structure of the workforce, and the future of work itself, is being rewritten. The frequency of changing market and operating conditions continue to accelerate, with enterprise, societal, and economic leaders working hard to understand how best to adapt to these changes. Designing an adaptive, resilient workforce model is key to enabling the market speed operating model.

Watch our video and read on to learn about developing an IT workforce strategy to match evolving technology skills.

Faced with unforeseen challenges, the workforce has been transformed. Consequently, several factors require consideration when discussing the future of work.


  • the workforce as a whole, wellness and well-being
  • the role of automation  and augmentation in work
  • new ways of working
  • new capability, development, and skill expectations
  • the employee “deal” and incentives.

A 360o view of technologists

Technology leaders will increasingly be responsible for shaping a distributed technology ecosystem across the business, IT, partners, and suppliers.

Intentional learning paths for the enterprise “technologist, citizen developer, or business engineer” is a key differentiator of digital leaders.

To deliver on enterprise-wide digital capability, IT must play a significant role in how employees, partners, and the extended ecosystem develops.

The CIO is a vital partner in ensuring that the enterprise talent strategy is aligned to deliver on digital business outcomes.

The solution

Digital leaders think differently about their workforce; they utilize an adaptive IT workforce which supports the Market Speed Operating Model while advancing an enterprise-wide, digitally enabled workforce.

Organizations with an adaptive IT workforce share three common attributes:

  • shaping the workforce and extended ecosystem to be future ready
  • reimagining the employee journey with an inclusive, 360° view of technology skills 
  • establish a leadership culture that emphasizes values, collaboration and empathy.

The KPMG approach

Whether you are just starting your workforce journey, or if you are in the midst of a transformation, we can help you address your end-to-end workforce journey. 

Workforce shaping        

Solve the need for future-ready skills by scenario modeling specific business outcomes and the required technical competencies

Workforce development

Deliver tailored learning experiences in the flow of work, new learning pathways, and experiential design

Workforce culture             

Use persona analysis and values-based design to shape leadership, incentives, and inclusion

Redefined ways of working

Embed and scale new ways of working and delivery models enabled by emerging technologies


KPMG is here to help.

The hardest part is often knowing where to start, but as good a place as any is asking yourself some critical questions:

  • Are you prepared to evaluate your workforce and suppliers holistically?
  • Will you re-examine your view of employee expectations to ensure you are attracting the best talent?
  • How will organizational and cultural changes impact your business?

Connect with us.

Matt Campbell

Matt Campbell

Managing Director, Human Capital Advisory, KPMG US

+1 917-488-1391