Digital is now mainstream; it’s in every business and across every sector. By 2025, digital services and products will be responsible for over 80% of new revenue growth. But it takes more than having a digital strategy for organizations to exceed customer expectations and experience increased returns. It requires a future-ready connected enterprise, backed by a new type of adaptive technology operating model, where IT is inextricably intertwined with the business, and an ecosystem of partners, in delivering new products and services at market speed and scale.
To innovate and pivot with the business to achieve success, IT must evolve its operating model. Changing how it provides technology services, responds to issues, and manages expectations while delivering value, safely, at speed and scale. This means breaking down silos between functions and employees, creating new standards for collaboration, trust and experimentation, all while dynamically assembling enhanced technical capabilities. In doing so, organizations gain a flexible, scalable, connected, and decidedly human IT function – the enabler in a digital world.
Companies are rushing to be more agile, more collaborative, and meet customer expectations dynamically. The opportunity for IT is to be at the center of this story.
In a hyper-connected world, the future of IT plays a critical role in delivering the promise of the connected enterprise. Today, most IT functions are poised and willing to take the leap, but most lack the holistic plan to get there.
To innovate at market speed, you need to get these success factors right:
Becoming a market speed organization begins with:
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