The future of IT

Enabling the delivery of products and services at market speed and scale.

Barry Brunsman

Barry Brunsman

Principal, CIO Advisory, KPMG US

+1 612-232-0072

Navigating our new reality has changed the game for most organizations; it is becoming clear that there is a growing digital divide between organizations that were already down the path of transformation and others that are struggling to keep pace.

Surviving (let alone thriving) in the new reality requires that businesses transform to deliver the products, services, and experiences at speeds customers expect. To accomplish this, the role of IT and the application of technology in the business must be reimagined to run at market speed. The Market Speed Operating Model is how IT can make this possible. It is agile, flexible and dynamic and adapts to business needs and market demands, delivering capabilities at varying speeds and scale.

This Market Speed Operating model must be portfolio driven—meaning the entire operating model from how people are organized and governed, through to the technology architecture that supports it, must be designed around the specific value streams of the business and the unique speeds, attributes, and characteristics of that value stream.

The future of IT

Companies are rushing to be more agile, more collaborative, and to deliver what today’s customers demand. At the center of this story is IT.

The future of information technology
Deliver products, services and experiences at the speed that customers expect by reimagining the role of IT and the application of technology in the business.


Six areas IT needs to address

The future requires an IT operating model which is flexible, adaptive, and capable to deliver technology at the speed required to deliver capabilities to the business. To create a market speed op model, our research has found that digital leaders embrace five enabling capabilities—what we call the pillars of the Future of IT.

Market speed

Redesign IT's operating model, capabilities and people to enable the secure delivery of products and services at speed and scale.

Dynamic investment

Adjust financial policies to account for new ways of working and show connection between IT spend and business value.

Adaptive workforce

Develop an IT workforce strategy that matches evolving technology skills with organizational growth, while accommodating changing employee expectations and ways of working.

Customer trust

Build technical trust with an IT function that serves and protects customers and manages technology risk.

Modern delivery

Leverage modern delivery techniques, like Product Management, Scaled Agile, and DevSecOps, to accelerate design and delivery of key products.

Data as an asset

Unlock the value of information with a data-capable workforce that uses new tools and data sources to create business insights.