The future of IT

There’s no longer business strategy and technology strategy. There’s just strategy–and technology is driving it.

Digital is now mainstream; it’s in every business and across every sector. By 2025, digital services and products will be responsible for over 80% of new revenue growth. But it takes more than having a digital strategy for organizations to exceed customer expectations and experience increased returns. It requires a future-ready connected enterprise, backed by a new type of adaptive technology operating model, where IT is inextricably intertwined with the business, and an ecosystem of partners, in delivering new products and services at market speed and scale. 

To innovate and pivot with the business to achieve success, IT must evolve its operating model. Changing how it provides technology services, responds to issues, and manages expectations while delivering value, safely, at speed and scale. This means breaking down silos between functions and employees, creating new standards for collaboration, trust and experimentation, all while dynamically assembling enhanced technical capabilities. In doing so, organizations gain a flexible, scalable, connected, and decidedly human IT function – the enabler in a digital world.


The future of IT

Companies are rushing to be more agile, more collaborative, and meet customer expectations dynamically. The opportunity for IT is to be at the center of this story. 


In a hyper-connected world, the future of IT plays a critical role in delivering the promise of the connected enterprise. Today, most IT functions are poised and willing to take the leap, but most lack the holistic plan to get there. 

Overview | The future of IT
To enable the delivery of products and services at market speed and scale, IT must be inexorably intertwined with the connected enterprise.
Infographic | The future of IT
A future-ready IT function is at the heart of a future-ready organization.
Creating a future-ready IT function–today
Explore the ways in which IT must evolve its operating model, culture, skills, relationships, and ways of working to deliver value in a digital world.


Areas that demand the attention of IT leaders

To innovate at market speed, you need to get these success factors right:


Start your change journey today

Becoming a market speed organization begins with:

  • leadership alignment on objectives and priorities
  • assessment of operating model readiness to deliver the promise of a connected enterprise
  • development of a holistic, integrated transformation plan, including interdependent operating models such as procurement, finance, HR, sales and operations
  • cultural change and a principles-led approach at the center of the transformation.

Contact us to learn how KPMG can help.

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation.