Employee experience

The future of HR includes tailored consumer-like employee experiences to support recruiting, retention and productivity.

Mike Mather

Mike Mather

Principal, Human Capital Advisory, KPMG US

+1 973-912-6679

In a market of shifting workforce expectations, companies need a new kind of employee experience—one that is so relevant that everyone feels it was tailored to them. How do different employees want to work? What do they consider a supportive environment? The experience of the future will be physical, technical, mobile, social, and digital.  The human resources organization plays a critical role in consistently delivering this across business functions to maximize attraction, retention, and productivity.

The future of HR: Employee experience

Unlocking a consumer-like employee experience that lives up to the employer promise and will show tangible results for HR. These include: 

  • becoming the employee experience architect of the organization
  • providing real-time responses to fill gap between expectations and experience
  • delivering constant design, implementation, and value iteration.

HR, as we know it today, does not have the shape and size of the HR organization of the future. Explore KPMG’s insights on The future of HR further to consider how to manage through disruption and drive the future of the business.