Drive profitable growth in the digital age. Explore our publications on connecting customer experience across your organization.
New customer experience trends are driving innovation across traditional customer-facing functions and upending customer strategy, operational models and the functions themselves. Our insights on the future of the front office explain how to respond effectively and deliver solutions, not just products, that elevate the value propositions for each function.
KPMG has conducted annual global studies of customer experience excellence for more than 10 years. Our 2020 customer experience excellence survey finds that leading companies are the ones most able to maintain a commercial cadence in spite of COVID-19.
Across the KPMG network, we are ambitiously exploring the multidimensional customer with a unique and multi-layered research methodology. Our latest survey gives insight into more than 18,000 consumers in 16 countries.
Learn about customer-centricity and becoming a connected enterprise in our insights below.
