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Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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Break out: From ordinary to extraordinary

Results from the 2022 US Customer Experience Excellence Report

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Meet our team

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Jeff Mango
Managing Director, Customer Advisory, Customer Experience Lead, KPMG US
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Jason Galloway
Principal, US Customer Advisory Lead, KPMG US

Request the full 2022 KPMG U.S. Customer Experience Excellence Report

Request our full 2022 survey report to explore differentiators for top ten companies, what some big movers did to improve their rankings and eight common capabilities that build resilience for leading companies.

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Thank you for your interest in the KPMG 2022 U.S. customer experience excellence report.

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2022 KPMG U.S. Customer Experience Excellence Report

Read our 2022 survey report to explore differentiators for top ten companies, what break out companies did to improve their ranking and the Six Pillars of Customer Experience Excellence.

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