How has the claims process changed and what lies ahead? While there was already a push to transform the claims process, COVID-19 and the economic fallout has both shifted customer behavior and expectations, as well as accelerated the digital agenda. Claims costs, more than ever, have been driven by individual claimant circumstances and locale. As such, it is now more important and easier than ever to accelerate claims transformation initiatives. And as claims processes transform, it is absolutely critical that a well-established feedback loop between claims, underwriting, finance, and actuarial, supported by data and analytics, be established.
Join a virtual fireside chat with KPMG, Microsoft, and a large global carrier business and strategy/IT executive for a discussion on how the industry claims process is changing. They will share their views on topics such as the changing customer experience, intelligent analytics in claims, and the shift to risk mitigation.
This will be an insightful discussion – please join us!