Customer to cash - transforming the quote-to-cash process to improve customer experience

Optimizing the revenue cycle and delivering a superior customer experience are both top-of-mind concerns for the C-suite. While most enterprises have made valuable strides in their front-office customer-centricity efforts, many still haven’t integrated their front-, middle-, and back-office functions and processes to enable a 360⁰ view of their customers and their business.

But, to gain competitive advantage and optimize their revenue cycle – particularly in the current and future operating environment – they must move away from “quote-to-cash” capabilities to automated “customer-to-cash” capabilities in which contract lifecycle management, efficient transformation, automated billing, and digital communications combine to create a redesigned and improved customer-first experience.

During this 60 minute webcast, KPMG LLP executives will discuss:

• Why a customer-first approach in the customer-to-cash process is critical in today’s turbulent times
• Why the as-a-service model and cutting-edge tools and technologies are critical enablers of revenue cycle optimization
• How to effectively realign your front, middle, and back offices and their business processes to become a “connected enterprise”
• Current trends and real-world client stories.

There will also be a Q&A with executives from RecVue, a provider of a unified, automated order-to-cash solution to drive revenue growth.