WEBCAST

Customer to cash - transforming the quote-to-cash process to improve customer experience

Webcast overview

Optimizing the revenue cycle and delivering a superior customer experience are both top-of-mind concerns for the C-suite. While most enterprises have made valuable strides in their front-office customer-centricity efforts, many still haven’t integrated their front-, middle-, and back-office functions and processes to enable a 360⁰ view of their customers and their business.

But, to gain competitive advantage and optimize their revenue cycle – particularly in the current and future operating environment – they must move away from “quote-to-cash” capabilities to automated “customer-to-cash” capabilities in which contract lifecycle management, efficient transformation, automated billing, and digital communications combine to create a redesigned and improved customer-first experience.

During this 60 minute webcast, KPMG LLP executives will discuss:

  • Why a customer-first approach in the customer-to-cash process is critical in today’s turbulent times
  • Why the as-a-service model and cutting-edge tools and technologies are critical enablers of revenue cycle optimization
  • How to effectively realign your front, middle, and back offices and their business processes to become a “connected enterprise”
  • Current trends and real-world client stories.

There will also be a Q&A with executives from RecVue, a provider of a unified, automated order-to-cash solution to drive revenue growth.

Moderator

Jim Murphy

Jim Murphy

Principal, Finance Transformation, KPMG US

Panelists

Sam Ganga

Sam Ganga

Principal, Advisory, KPMG US

Kyle McNamara

Kyle McNamara

Director, Finance Transformation, KPMG US

Amitabh Chhibber

Amitabh Chhibber

Director Advisory, Finance Transformation, KPMG US

Ali Wampler

Ali Wampler

Director, Advisory, Customer Solutions, KPMG US

Ben Ghio

Ben Ghio

Executive Vice President, RecVue

Chris Hemenway

Chris Hemenway

Director of Solution Consulting, RecVue

Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.

Related service


Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.