Reimagining the patient experience

Webcast overview:

The expectations from consumers of Healthcare are rapidly changing the market today and creating new challenges for leaders to contemplate. Accessibility, timeliness of care, efficiency, and transparency are key to patient satisfaction, loyalty, and growth. Healthcare organizations that can offer high-quality care, improved experience, access, and transparency of information to support patients where and when they need it will be best positioned for success now and in the future.

These expectations create many operational and technical challenges that require a multidisciplinary approach to solving. For example, technology capabilities are emerging and maturing at an ever increasing pace forcing a more agile approach to technology planning to balance the needs of business stakeholders with the value provided by legacy vendors and new entrants.

Together, KPMG and Google Cloud can help healthcare organizations make sense of current investments and new technologies. We will review an approach to transformation that includes building a robust, scalable platform to aggregate the data and information to help optimize the patient experience.

Being able to provide improved patient access experience will help drive better access, increased visit volumes, and growth and will enable additional opportunities across the care continuum including: 

  • Improved care coordination and population health management
  • Increased capacity for risk-bearing contracts
  • Improved patient and physician satisfaction
  • Increased operational efficiency

KPMG and Google Cloud are helping organizations to streamline and digitize elements of their business functions with secure cloud computing, including the access to critical Patient and Physician functions. Our approach utilizes a framework for incorporating technology, harnessing data as an asset, and streamlining the business processes by employing artificial intelligence (AI), machine learning (ML), and cloud technologies. 

Join KPMG and Google Cloud to learn about our experience and lessons learned and how to get started with a new approach to improving patient and consumer experience.


Michael Beaty

Michael Beaty

Principal, Health & Government Solutions, KPMG LLP

Amy Waldron

Amy Waldron

Director, Google Cloud Healthcare & Life Sciences