Self-service is everywhere, including procurement. The behavior of customers, employees, and suppliers is quickly changing, and procurement needs to keep up, which is a huge positive. Data is more important than ever, and when it's creatively deployed, it can change the way procurement’s customers and suppliers interact. It's time for business models to adapt and technology to be optimized. Extreme self-service in procurement is not only here - it's expanding!
Access the playback for an interactive discussion on how procurement leaders can implement and enhance the concept of employee self-service across different channels with immediate, actionable impact.
KPMG LLP professionals and Spend Matters Chief Research Officer Pierre Mitchell discuss: