The state of operations and outsourcing in 2019

What is the real State of Operations & Outsourcing in 2019?

Learn more on this HFS Research webcast featuring KPMG's Charles Arnold and Anshul Varma

Has there ever been so much noise and confusion when it comes to aligning enterprises’ operating models with the needs of the Fourth Industrial Revolution? There is only one place to take the real temperature of business operations leaders to understand what’s really going in in their enterprises.

Listen to the replay to epxlore findings from the analysts behind the seminal annual “State of Operations and Outsourcing” HFS Research study, supported by KPMG.

The webcast is moderated by Phil Fersht, HFS Research's CEO & Chief Analyst, with presenters Charles Arnold, KPMG's Shared Services and Outsourcing Advisory U.S. Lead, Anshul Varma, KPMG's Shared Services and Outsourcing Advisory Managing Director, and Jamie Snowdon, HFS Research's Chief Data Officer. The discussion addresses the following topics:

  • How are operating models shifting to accommodate the drive toward better customer engagement and technology adoption?
  • Is outsourcing truly in decline or have the needs for external support changed?
  • Are Global Business Services aligned with the direction enterprises are taking to deliver what the C-Suite demands?
  • How is automation impacting the current and future operating model of global 2000 companies?
  • The on-going balancing act to drive value into operation investment
  • What is the future for business services? Are we really going “Straight to Digital”, or is there an interim step along the way?

Webcast replay

KPMG Presenters

Charles Arnold

Charles Arnold

U.S. Lead, Procurement and Business Services, KPMG US

Anshul Varma

Anshul Varma

Managing Director, Procurement and Business Services, KPMG US