KPMG Global Insights Pulse Webcast | Intelligent automation: Fueling next generation outsourcing

Jul 24, 2018 11:00


Access the Webcast replay for the findings from our 2Q 2018 Global Insights Pulse survey. This Webcast provides a forward-looking view on outsourcing trends in the context of advancements related to the use of intelligent automation (robotics process automation, machine learning, and artificial intelligence).

Topics of discussion:

Our subject matter professionals share client examples and their personal experience from the field on topics such as:

  • Outsourcing trends related to service delivery, priorities, and investment
  • Utilization of intelligent automation to support next generation outsourcing
  • The role of the Global Business Services organization vs. service providers in enabling intelligent automation
  • Key challenges and success factors for next generation outsourcing.

What makes the Pulse survey different?

  • No hearsay
  • Input from third party and IT service providers, but no third-party data
  • Forward thinking vs. backward deal tallying
  • Practical guidance and actionable intelligence for greater success.


David Brown

David Brown

Global Head of Shared Services & Outsourcing, KPMG (US)

Stan Lepeak

Stan Lepeak

Director, Shared Services & Outsourcing, KPMG (US)

Morris Treadway

Morris Treadway

Principal, Global Head of Financial Management, KPMG (US)