KPMG & Google Cloud Webcast: Accelerate your digital transformation using AI and ML
KPMG & Google Cloud Webcast: Accelerate your digital transformation using AI and ML
WEBCAST

KPMG & Google Cloud Webcast: Accelerate your digital transformation using AI and ML

Overview

Businesses are increasingly turning to digital technologies, automation and the cloud, to improve customer experience and streamline operations:

  • 45 percent of CEOs say they are not leveraging digital as a means to connect to their customers effectively.
  • 25 percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels, up from less than 2 percent in 2017.

Join KPMG and Google Cloud to learn about our approach to Intelligent interactions—customer experiences enhanced with machine learning (ML), artificial intelligence (AI), and data and analytics (D&A)—and how to harness these technologies to enhance customer touchpoints, reduce costs, and improve efficiencies.

Presenters

Bill Cline

Bill Cline

Principal, Financial Services Lead, KPMG US

Gavan Corr

Gavan Corr

Strategic Account Specialist, Google Cloud