Improving customer care calls in healthcare
June 15, 2022
Episode 03| Improving telehealth services to give patients better access to the care they need. How natural language processing, speech-to-text and text-to-speech technologies were applied to an AI-powered automated voice system to improve wait times and accuracy for patient requests.
Safely bringing students back to campus during COVID-19
June 1, 2022
Episode 02| Returning students and staff to campus safely during the COVID-19 pandemic. How progressive web apps and AWS serverless technologies were used to build a symptoms test and tracking APP to screen and approve people for return to campus.
How AI is being used to combat the counterfeit boom
May 18, 2022
Episode 01| Host Tori Weldon looks at the problem of identifying counterfeit product listings, and how AI technologies like natural language processing and machine learning are being adopted to help find the fakes.
AI in control
Coming June 2022
Episode 04| As AI technologies are increasingly adopted by more and more industries, there are concerns about the risk of bias in how they shape and impact important societal decisions. One area in which this can be seen is mortgage lending. As financial institutions and mortgage lenders have increasingly adopted AI technologies to assess applicants, many investigations have found that the algorithms used are biased against Black and Latino applicants. Described as “modern day redlining”, this AI bias perpetuates a long history of racism in access to credit and home ownership in the US.