Staying the course through transformation

Melanie Henderson, Principal, Advisory, Corporate Strategy, KPMG in the U.S., explains how insurers can stay focused on their objectives as they move further along on their transformational journeys.

Melanie Henderson

Melanie Henderson

Principal, Advisory, Corporate Strategy, KPMG (US)

+1 516-434-1826

After years of implementing customer-centric programs, upgrading core legacy systems, testing digital innovation proof-of-concepts, and completing some targeted M&A, carriers are now looking to gain a holistic view of the progress they’ve made on their transformational journeys. 

In this podcast, KPMG Principal Melanie Henderson explains why carriers need to keep all activity focused on their “Northstar” objective, as well as confirm that this objective reflects recent business events. Execution, she notes, is complicated, and requires a relentless effort to trim unnecessary activities, reorganize resources around an empowered workforce, and clarify the measurable business outcomes.


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