Ethics are now tightly entwined in the wider business agenda of commercial resilience. Processes are needed both for the customer and employees to ensure brand integrity and to protect against reputational damage.
Our global panel on this KPMG Customer First podcast highlights how business success is no longer measured purely in financial terms and how purpose now has to be built into strategy if organizations are to survive and thrive.
- Tim Knight, Customer Experience Leader, KPMG in the U.K.
- Samantha Gloede, Managing Director, KPMG in the US
- Vamsi Duvvuri, Managing Director, KPMG in the US
We invite you to listen to the recording in its entirety or jump to the moments of highest interest to you.
Moments of interest
03:07 The human and environmental dimensions of value creation
05:06 Purpose means resilience
06:13 Data use and governance
09:12 Understanding employee behaviors and using analysis to build trust
11:12 Maintaining authenticity in turbulent times
13:08 Leveraging tech with a multidimensional approach
16:53 The heightened need for stakeholder trust with digital
19:01 Innovating to manage risk and build trust
20:21 Creating resilience with trust
22:12 Trends and insights
Customer trust in the digital age