Tune in to our discussions with KPMG advisors on today's customer experience and customer-centricity issues.
Unifying the Front Office with CRM Shifting thinking towards the customer becoming a place of business
The future of sales Walt Becker, Danny Veksler and Simon Hodson discuss how sales organizations are transforming to respond to the changing marketplace.
Customer service economics Mike Flodin, Manish Shah and Swetha Ramjee discuss customer service and the evolving voice of the customer.
Ethics for a new era Tim Knight, Samantha Gloede and Vansi Duvvuri discuss brand integrity and the link between business ethics and commercial resilience.
Value of customer experience (CX) Julio Hernandez, Aditya Rath, Tim Knight, and Jeff Mango discuss the latest customer experience trends in their regions.
The future of service and the changing consumer landscape Julio Hernandez, Terry Walls, and Lisa Bora discuss the changing nature of the consumer landscape and its impact on the customer.
The future of marketing: A new operating model for connected customers Carmen Bekker, Jason Galloway, and Joanna Stringer discuss the shifting consumer marketplace and the rise of marketing tech.
The future of sales and the 'always on' customer Aditya Rath, Tom Lurtz, and Walt Becker discuss the impact COVID-19 has had on the sales space and how organizations can weather the turbulence.
Empowered employees can drive better customer experiences Robert Bolton, Chloe Burton, and Matt Campbell discuss the need for an empathetic, engaged, and autonomous workforce.
Insight driven customer engagement Amanda Hicks and Torsten Fritz discuss how to make data part of a connected and seamless customer experience.
Customer obsession Julio Hernandez, David Conway, and Edgar Molenaars talk about why today’s organizations need to be customer-obsessed to succeed.
Insight Customer-centric business With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.
Insight Customer first real insights Drive profitable growth in the digital age. Explore our publications on connecting customer experience across your organization.