Explore challenges and top-of-mind concerns of business leaders today.
To thrive in today's marketplace, one must never stop learning. Here we offer our latest thinking and top-of-mind resources.
Our multi-disciplinary approach and deep, practical industry knowledge, skills and capabilities help our clients meet challenges and respond to opportunities.
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Principal, Advisory/Customer and Operations, KPMG US
Innovation is not just limited to technology but rather enabled by it.
Cultivate proactive, one-to-one connections with your customers
Design and deliver compelling customer experiences
Shifting thinking towards the customer becoming a place of business
Walt Becker, Danny Veksler and Simon Hodson discuss how sales organizations are transforming to respond to the changing marketplace.
Mike Flodin, Manish Shah and Swetha Ramjee discuss customer service and the evolving voice of the customer.
Tim Knight, Samantha Gloede and Vansi Duvvuri discuss brand integrity and the link between business ethics and commercial resilience.
Julio Hernandez, Aditya Rath, Tim Knight, and Jeff Mango discuss the latest customer experience trends in their regions.
Julio Hernandez, Terry Walls, and Lisa Bora discuss the changing nature of the consumer landscape and its impact on the customer.
Carmen Bekker, Jason Galloway, and Joanna Stringer discuss the shifting consumer marketplace and the rise of marketing tech.
Aditya Rath, Tom Lurtz, and Walt Becker discuss the impact COVID-19 has had on the sales space and how organizations can weather the turbulence.
Robert Bolton, Chloe Burton, and Matt Campbell discuss the need for an empathetic, engaged, and autonomous workforce.
Amanda Hicks and Torsten Fritz discuss how to make data part of a connected and seamless customer experience.
Julio Hernandez, David Conway, and Edgar Molenaars talk about why today’s organizations need to be customer-obsessed to succeed.