Customer First: Real Insights podcast series

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Brian Higgins

Principal, Advisory/Customer and Operations, KPMG US

+1 312-665-8363

Innovation

Innovation is not just limited to technology but rather enabled by it.
Personalization

Cultivate proactive, one-to-one connections with your customers
Orchestrating experiences

Design and deliver compelling customer experiences
Unifying the Front Office with CRM

Shifting thinking towards the customer becoming a place of business
The future of sales

Walt Becker, Danny Veksler and Simon Hodson discuss how sales organizations are transforming to respond to the changing marketplace.
Customer service economics

Mike Flodin, Manish Shah and Swetha Ramjee discuss customer service and the evolving voice of the customer.
Ethics for a new era

Tim Knight, Samantha Gloede and Vansi Duvvuri discuss brand integrity and the link between business ethics and commercial resilience.
Value of customer experience (CX)

Julio Hernandez, Aditya Rath, Tim Knight, and Jeff Mango discuss the latest customer experience trends in their regions.
The future of service and the changing consumer landscape

Julio Hernandez, Terry Walls, and Lisa Bora discuss the changing nature of the consumer landscape and its impact on the customer.
The future of marketing: A new operating model for connected customers

Carmen Bekker, Jason Galloway, and Joanna Stringer discuss the shifting consumer marketplace and the rise of marketing tech.
The future of sales and the 'always on' customer

Aditya Rath, Tom Lurtz, and Walt Becker discuss the impact COVID-19 has had on the sales space and how organizations can weather the turbulence.
Empowered employees can drive better customer experiences

Robert Bolton, Chloe Burton, and Matt Campbell discuss the need for an empathetic, engaged, and autonomous workforce.
Insight driven customer engagement

Amanda Hicks and Torsten Fritz discuss how to make data part of a connected and seamless customer experience.
Customer obsession

Julio Hernandez, David Conway, and Edgar Molenaars talk about why today’s organizations need to be customer-obsessed to succeed.

Related services

Insight

Customer-centric business

With expectations changing and disruptors taking advantage of technology, customers want more. Create value that drives growth.

Related insights

Insight

Customer first real insights

Drive profitable growth in the digital age. Explore our publications on connecting customer experience across your organization.

Webcasts

Podcasts

Virtual and In-person events

Customer First: Real Insights podcast series

Tune in to our discussions with KPMG advisors on today's customer experience and customer-centricity issues.

Customer-centric business

Customer first real insights

Webcasts

Podcasts

Virtual and In-person events

Customer First: Real Insights podcast series

Tune in to our discussions with KPMG advisors on today's customer experience and customer-centricity issues.

Innovation

Personalization

Orchestrating experiences

Unifying the Front Office with CRM

The future of sales

Customer service economics

Ethics for a new era

Value of customer experience (CX)

The future of service and the changing consumer landscape

The future of marketing: A new operating model for connected customers

The future of sales and the 'always on' customer

Empowered employees can drive better customer experiences

Insight driven customer engagement

Customer obsession

Customer-centric business

Customer first real insights