PODCAST

Core modernization: Consumer lending

Luther Klein talks with Daryl Grant and Todd Semanco about future-proofing lending business to align with new customer expectations.

Luther Klein

Luther Klein

Principal, Advisory, C&O Financial Services, KPMG US

+1 404-222-3000

Daryl R. Grant

Daryl R. Grant

Advisory Managing Director, Financial Services Solutions, KPMG US

+1 205-715-6319

Todd Semanco

Todd Semanco

Partner, Advisory, FS Regulatory & Compliance Risk, KPMG US

+1 412-232-1601

Podcast overview

Banks that lead with customer-centric operating models have outperformed traditional models over the last three years, growing revenue by 25% and EBIDTA 31%.1

Learn how to master your data and transform your consumer lending model to reap that type of reward.

Key takeaways include:

  • Concrete examples of how banks that look at consumer lending through the lens of customer needs operate in a fundamentally different manner from traditional banks
  • How aggregated data provides the greatest resource to support and satisfy customers
  • Why decentralized platforms stymie portfolio growth—as well as access to data
  • Why integrating risk and compliance early on in work processes better enables automation, reduces costs, and helps ensure fair loan practices
  • Four keys to the lending transformation journey.
     
1Source: A commissioned study conducted by Forrester Consulting on behalf of KPMG, April, 2021

Presenters

Luther Klein

Luther Klein

Principal, Advisory, C&O Financial Services, KPMG US

Daryl R. Grant

Daryl R. Grant

Advisory Managing Director, Financial Services Solutions, KPMG US

Todd Semanco

Todd Semanco

Partner, Advisory, FS Regulatory & Compliance Risk, KPMG US

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