PODCAST

Today’s vendor management organizations need a super-sized lasso

Eugene Kublanov and Kendall Dean discuss how disruptors are bringing new levels of complexity and changing the face of service governance and vendor management.

Evolving consumer habits. Changing regulations. Business bypassing IT to directly engage with cloud providers. Multidimensional providers. Digital labor. All these, and other, disruptors are bringing new levels and flavors of complexity to how enterprises govern their service providers and suppliers through their vendor management offices.

Eugene Kublanov and Kendall Dean, both from KPMG’s Shared Services and Outsourcing Advisory practice, sat down with Stan Lepeak to discuss the changing face of governance and vendor management.

Topics covered in this podcast include:

  • the swath of disruptors that are raising the bar on how services governance and vendor management offices must operate
  • why today’s vendor management offices need to be more adept, consultative, and great examiners of dynamic external contexts
  • why, and how, services vendor management offices must better integrate with their customers and secure executive-level buy-in from key stakeholders
Eugene Kublanov

Eugene Kublanov

Managing Director, Shared Services, KPMG (US)

Kendall Dean

Kendall Dean

Director, Shared Services & Outsourcing, KPMG (US)

Stan Lepeak

Stan Lepeak

Director, Shared Services & Outsourcing, KPMG (US)