Transformational outsourcing: It’s far from an oxymoron

Many outsourcing service providers have significantly upped their value proposition since the “outsource your mess for less” heydays. After many years of supporting their clients’ internal processes and functions with low-cost labor, they’ve parlayed their extensive experience and knowledge into market-ready solutions that actually transform the way the processes are performed.

But what business value can you gain from partnering with a provider for its transformational capabilities? Should transformational outsourcing be on your agenda?

In this podcast, Randy Wiele, a managing director in KPMG’s Shared Services and Outsourcing Advisory practice, discusses:

• the benefits your enterprise can gain from a market-ready transformational outsourcing solution, including lower cost, increased revenue, faster speed-to-market, reduced cycle times, higher levels of actionable information, and increased customer satisfaction
• why minimizing customizations is the key to making the solution work
• attributes you should look for when vetting an outsourcing provider for its touted transformational capabilities.

Read the related blog on cio.com,