Given their transformational power, it’s not surprising that organizations are increasingly investing in automation technologies of all types. And their investments aren’t just in the more mature forms of intelligent automation, but also in newer technologies like Blockchain and more innovative use cases for artificial intelligence.
However, scaling these technologies in the enterprise ecosystem introduces a host of operating and business challenges that can unravel even the best laid plans for automation-oriented services. And, as we discussed in detail in our 3Q18 Global Pulse survey report, the number one way to address these challenges and enable the desired outcomes is ensuring that the right target operating model is in place.
In this podcast, Anshul Varma, a managing director in KPMG’s Shared Services and Outsourcing Advisory practice, sat down to discuss: