The target operating model needs to take center stage

 Part of our 2019 Trends podcast series

Given their transformational power, it’s not surprising that organizations are increasingly investing in automation technologies of all types. And their investments aren’t just in the more mature forms of intelligent automation, but also in newer technologies like Blockchain and more innovative use cases for artificial intelligence.

However, scaling these technologies in the enterprise ecosystem introduces a host of operating and business challenges that can unravel even the best laid plans for automation-oriented services. And, as we discussed in detail in our  3Q18 Global Pulse survey report, the number one way to address these challenges and enable the desired outcomes is ensuring that the right target operating model is in place.

In this podcast, Anshul Varma, a managing director in KPMG’s Shared Services and Outsourcing Advisory practice, sat down to discuss:

• The breadth of questions enterprises must consider across their target operating model before deploying and scaling these technologies, including:
  • How should we standardize, streamline, or modify our processes?
  • Will our current data strategy avoid garbage in/garbage out?
  • How do we need to modify our delivery strategy to reap the most benefit?
  • How should we engage with IT, audit, and other groups in our organization to ensure appropriate governance?
  • What talent do we need, and where will it come from?
• How a superior target operating model can enhance an automation-supported experience for both external and internal customers.

Companion report