Successful IT organizations are taking deliberate steps to shift from simply being a service delivery vehicle to becoming a technology broker.
In this podcast, Joe Koester, a Managing Director in KPMG’s CIO Advisory practice, sits down for part two in a conversation about IT which includes the following:
- The value of IT service management (ITSM) for CIO’s wishing to improve their relevance and operational effectiveness
- Innovative marketplace tools that support ITSM across the enterprise
- Key factors for CIOs considering a deeper dive into ITSM - and why solid organizational and change management remain critical indicators of successful IT transformation