Strategic IT: Connecting the dots

Joe Koester discusses what it takes for CIOs and IT organizations to evolve from a delivery role to that of a broker of IT services.

Successful IT organizations are taking deliberate steps to shift from simply being a service delivery vehicle to becoming a technology broker.

In this podcast, Joe Koester, a Managing Director in KPMG’s CIO Advisory practice, sits down for part two in a conversation about IT which includes the following:

  • The value of IT service management (ITSM) for CIO’s wishing to improve their relevance and operational effectiveness
  • Innovative marketplace tools that support ITSM across the enterprise
  • Key factors for CIOs considering a deeper dive into ITSM - and why solid organizational and change management remain critical indicators of successful IT transformation