Our annual KPMG Real Estate and Facilities Management (REFM) Outsourcing Pulse Survey Report made it clear that outsourcing demand remains high. Indeed, outsourced services are moving up the value chain, with REFM IT systems and reporting, facilities management, and portfolio strategy/planning and space management capturing the top spots.
This is largely due to two key reasons. First, the service providers in the space have heavily invested in technology that enables them to deliver greater value such as real-time reporting and predictive analytics. Second, and certainly related, the service providers have proven to the buyer community over the years that they have the capability to play a higher-level, strategic management role.
In the first of this two-part podcast series, KPMG executives Patrice Gilles, Doug Burr, and Clinton Fairbanks, talked about macro REFM outsourcing trends.
In this second part, they sit down to discuss topics including: