Moving to strategic partnerships: REFM outsourcing service providers
Moving to strategic partnerships: REFM outsourcing service providers
PODCAST

Moving to strategic partnerships: REFM outsourcing service providers

Gilles, Burr, and Fairbanks discuss, as one of their topics, the attributes of today’s REFM outsourcing deals, including those in the second and third generation.

Our annual KPMG Real Estate and Facilities Management (REFM) Outsourcing Pulse Survey Report made it clear that outsourcing demand remains high. Indeed, outsourced services are moving up the value chain, with REFM IT systems and reporting, facilities management, and portfolio strategy/planning and space management capturing the top spots.

This is largely due to two key reasons. First, the service providers in the space have heavily invested in technology that enables them to deliver greater value such as real-time reporting and predictive analytics. Second, and certainly related, the service providers have proven to the buyer community over the years that they have the capability to play a higher-level, strategic management role.

In the first of this two-part podcast series, KPMG executives Patrice Gilles, Doug Burr, and Clinton Fairbanks, talked about macro REFM outsourcing trends.

In this second part, they sit down to discuss topics including:

  • Why loyalty to staff is precluding some REFM processes from being outsourced, and, when they are, why the people aspect increasingly enters into discussions on the staff the service provider hires
  • Why certain REFM processes aren’t widely outsourced, and why the C-suite is requiring the business case
  • The attributes of today’s REFM outsourcing deals, including those in the second and third generation.
Patrice Gilles

Patrice Gilles

Managing Director, Procurement and Business Services, KPMG US

Doug Burr

Doug Burr

Director, Real Estate & Facilities Management, KPMG US

Clinton Fairbanks

Clinton Fairbanks

Manager, Shared Services & Outsourcing, KPMG US