PODCAST

Micro trends in the REFM outsourcing industry

Gilles, Burr, and Fairbanks talk about the industry, process, and other micro trends in the real estate and facilities management (REFM) outsourcing industry.

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16:34

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Drawing on the findings from the 2019 edition of KPMG’s Real Estate and Facilities Management (REFM) Pulse survey, the previous Advice Worth Keeping podcast focused on the macro trends in the space. Specific topics from that previous episode included how intelligent automation is impacting REFM outsourcing, why and how REFM outsourcing is becoming more strategic, and how the value proposition for next-generation outsourcing deals is changing.

In this part 2 podcast, Patrice Gilles, Doug Burr, and Clinton Fairbanks, all REFM specialists in KPMG’s shared services and outsourcing advisory practice, sat down to discuss:

Why the most highly regulated industries are also the ones driving the greatest demand for REFM outsourcing
Why facilities management, space management, IT systems and reporting, and facilities services are the top outsourced REFM processes
Why establishment of a robust governance structure – including executive management support, proper change management procedures, and, especially, managing the service provider relationship, rather than the contract – is the top challenge for many of today’s buyers.