Notwithstanding interest in and even deployment of digital labor, robotic process automation, and cognitive automation, most enterprises today have foundational outsourcing agreement in place. And while it’s true that many are frustrated and dissatisfied with the results of their outsourcing arrangements, the root cause is typically due to a misalignment between the sourcing model and expectations.
In this podcast, Randy Wiele, a managing director in KPMG’s Shared Services and Outsourcing Advisory practice discusses: