Realizing your outsourcing expectations is rooted in sourcing model alignment

Notwithstanding interest in and even deployment of digital labor, robotic process automation, and cognitive automation, most enterprises today have foundational outsourcing agreement in place. And while it’s true that many are frustrated and dissatisfied with the results of their outsourcing arrangements, the root cause is typically due to a misalignment between the sourcing model and expectations.

In this podcast, Randy Wiele, a managing director in KPMG’s Shared Services and Outsourcing Advisory practice discusses:

• the continuum of five key areas of alignment in outsourcing relationships – staff, location, methods, tools, and end-to-end management responsibility
• where along that continuum enterprises should focus their efforts and attention in order to achieve their expected results
• key considerations in segmenting objectives and the work to be done in order to select the most beneficial sourcing model.