Is your outsourcing contract digital labor ready?
Is your outsourcing contract digital labor ready?
PODCAST

Is your outsourcing contract digital labor ready?

KPMG’s Hall, Gottschalk and Combs discuss why your entire outsourcing contract might need an overhaul in order to deliver benefits from digital labor.

Digital labor and process automation are creating a whole new dynamic in the outsourcing industry. And although enterprises have the potential to reap many rewards from digital labor, all too few are taking the steps necessary to help ensure their contract not only enables them to capture their fair share of the value but also protects them against a wide range of risks.

This podcast features Thomas Hall and Andrew Gottschalk from KPMG Management Consulting, and Kelly Combs from KPMG’s Risk Advisory group, who sit down to discuss:

  • why your entire outsourcing contract – from statements of work, to service levels, to pricing, to governance, to terms and conditions – might need an overhaul in order to deliver the benefits you expect from digital labor
  • why the elusive concept of true partnership between you and your provider is even more critical during a digital transformation
  • the risks, controls, security challenges, and other issues you must carefully address when leveraging a third-party service provider for digital labor-based service delivery.
Thomas Hall

Thomas Hall

Director, Shared Services and Outsourcing, KPMG US

Andrew Gottschalk

Andrew Gottschalk

Partner, Health & Government Solutions, KPMG US

Kelly Combs

Kelly Combs

Director, Emerging Technology Risk, KPMG US

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