Redesign your operating model for automation success and scalability
Redesign your operating model for automation success and scalability
PODCAST

Redesign your operating model for automation success and scalability

Anshul Varma talks about why you need to go back to the drawing board on every element of your operating model to achieve successful, scalable intelligent automation-driven transformation.

Organizations have experimented with various types of intelligent automation technologies in siloed, point solution initiatives over the past several years. Now, many are looking to apply these technologies to their end-to-end processes to create a scalable, enterprise-wide multiplier effect.

But, as they move into this second phase, they’re realizing that they need to redesign their operating model in order to succeed. Indeed, a significant percentage of the respondents to our 3Q18 Global Insights Sulse survey cited updating/overhauling their functional target operating model as the most impactful way to achieve their objectives.

And they’re spot on. Because applying technology against your old operating model just won’t work.

In this podcast, Anshul Varma, a managing director in KPMG’s shared services and outsourcing advisory practice, sat down to discuss:

  • Why you need to go back to the drawing board on every element of your operating model to achieve successful, scalable automation-driven transformation
  • Why you need to consider your breadth of intelligent automation technologies as a portfolio instead of isolated point solutions
  • Why you need to “buy, borrow, build, and save” talent to most effectively exploit intelligent automation.

 

Read the companion report

Anshul Varma

Anshul Varma

Managing Director, Procurement and Business Services, KPMG US