Moving the lever with digital labor

KPMG’s Shared Services and Outsourcing Advisory practice focuses on helping clients navigate the arenas of shared services and outsourcing, global business services, and increasingly, process automation and digital labor.

Ryan Harper, Atul Shahi, and Mahendra Goyal, all in KPMG’s SSOA group, sat down to discuss:

• how digital labor, including robotics, machine learning, and cognitive automation, are impacting organizations today
• factors to consider when looking at digital labor
• emerging operating models in the digital labor marketplace.