Measuring the success of global business services
Measuring the success of global business services
PODCAST

Measuring the success of global business services (GBS)

Rick Bertheaud, Ben Schafer, and Atul Shahi discuss actionable metrics on business outcomes that shed light on the effectiveness of organizations' service delivery processes.

Jun 16, 2016

For organizations wanting to set the stage for continued evolution and innovation within the global business services (GBS) model, actionable metrics on business outcomes that shed light on the effectiveness of your service delivery processes are a critical component.

In this podcast, Shared Services and Outsourcing Advisory's Rick Bertheaud, Ben Schafer, and Atul Shahi sit down with Stan Lepeak to discuss: 

  • Challenges facing the GBS executive today
  • Tying the right metrics back to business outcomes
  • Practical pointers for organizations at various levels of their GBS journey.

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Rick Bertheaud

Rick Bertheaud

Retired Partner, Shared Services & Outsourcing, KPMG (US)

Ben Schafer

Ben Schafer

Managing Director, Advisory, KPMG (US)

Atul Shahi

Atul Shahi

Director, Shared Services & Outsourcing, KPMG (US)

Stan Lepeak

Stan Lepeak

Director, Shared Services & Outsourcing, KPMG (US)