Research and financial results confirm that the winning operating model of the digital era is a fully integrated front, middle, and back office, all laser-focused on the customer. That operating model must be flexible, enable the breakdown of siloes between functions, empower employees and build holistic customer experiences. KPMG calls this the market speed organization.
Listeners will understand that as technology moves beyond IT, the operating model will need to adjust to remain relevant, and deliver on business and customer expectations.
Key points include: