PODCAST
Ron Walker and Andy Gottschalk discuss the challenges and offer practical advice for customers currently in legacy contracts as they think about transitioning to new service delivery models.
Jul 19, 2016
When it comes to delivering IT and business process solutions, emerging technologies are offering customers a wide range of new opportunities, including robotic process automation and digital labor.
However, many customers feel trapped by legacy outsourcing contracts that fail to deliver promised innovation and frustrated with the slow pace of change.
In this podcast, Ron Walker and Andy Gottschalk, both in KPMG’s Shared Services and Outsourcing Advisory practice, talk with Stan Lepeak about:
- why over 70% of IT sourcing contracts in the market today are out of date
- challenges and changes facing customers and suppliers as disruptive technologies gain traction
- components of legacy outsourcing models that actually inhibit service provider innovation
- practical advice for customers currently in legacy contracts as they think about transitioning to new service delivery models.
