PODCAST

Navigating the landscape of legacy sourcing agreements

Ron Walker and Andy Gottschalk discuss the challenges and offer practical advice for customers currently in legacy contracts as they think about transitioning to new service delivery models.

Jul 19, 2016

When it comes to delivering IT and business process solutions, emerging technologies are offering customers a wide range of new opportunities, including robotic process automation and digital labor.

However, many customers feel trapped by legacy outsourcing contracts that fail to deliver promised innovation and frustrated with the slow pace of change.

In this podcast, Ron Walker and Andy Gottschalk, both in KPMG’s Shared Services and Outsourcing Advisory practice, talk with Stan Lepeak about:

  • why over 70% of IT sourcing contracts in the market today are out of date
  • challenges and changes facing customers and suppliers as disruptive technologies gain traction
  • components of legacy outsourcing models that actually inhibit service provider innovation
  • practical advice for customers currently in legacy contracts as they think about transitioning to new service delivery models.
Ron Walker

Ron Walker

Principal, Advisory, KPMG (US)

Andrew Gottschalk

Andrew Gottschalk

Partner, Advisory, State and Local Solutions, KPMG LLP

Stan Lepeak

Stan Lepeak

Global Research Director, KPMG (US)