When it comes to delivering IT and business process solutions, emerging technologies are offering customers a wide range of new opportunities, including robotic process automation and digital labor.
However, many customers feel trapped by legacy outsourcing contracts that fail to deliver promised innovation and frustrated with the slow pace of change.
In this podcast, Ron Walker and Andy Gottschalk, both in KPMG’s Shared Services and Outsourcing Advisory practice at recording time, talk about:
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