Intelligent services governance: Five steps to drive advantage
Intelligent services governance: Five steps to drive advantage
PODCAST

Intelligent services governance: Five steps to drive advantage

Eugene Kublanov discusses how service organizations can take the value-centric analytics path to help identify and measure changing definitions of value.

Service organizations have traditionally defined value in terms of cost management, with more mature teams shifting their focus to process optimization, most often using governance structures to deliver the goods.

Today’s service leaders are being challenged to transform their service models to enable their enterprise to achieve greater competitive advantage. Central to this evolution is the use of value-centric analytics with a descriptive, predictive, and prescriptive point of view.

In this podcast, Shared Services and Outsourcing Advisory's Eugene Kublanov, sits down to talk about:

  • indicators that signal when services governance (of back and front office service delivery - i.e., shared services, outsourcing, and retained organization) is ready to move beyond the back office to a more strategic role
  • five practical steps service organizations can take to transform its data discovery, interpretation, and communication capabilities to help identify and measure changing definitions of value.

 

To go deeper, read Deliver competitive advantage with intelligent services governance.

Eugene Kublanov

Eugene Kublanov

Managing Director, Procurement and Business Services, KPMG US