Service organizations have traditionally defined value in terms of cost management, with more mature teams shifting their focus to process optimization, most often using governance structures to deliver the goods.
Today’s service leaders are being challenged to transform their service models to enable their enterprise to achieve greater competitive advantage. Central to this evolution is the use of value-centric analytics with a descriptive, predictive, and prescriptive point of view.
In this podcast, Shared Services and Outsourcing Advisory's Eugene Kublanov, sits down to talk about:
To go deeper, read Deliver competitive advantage with intelligent services governance.