Intelligent automation isn’t at least on your radar screen? You’re late to the game

Ron Walker discusses the pervasiveness of intelligent automation, how organizations are using it, the business benefits they expect to gain from it, and the challenges they’re facing from the “partial FTE syndrome.”

Jan 23, 2018

While no one can fully predict what the future looks like for intelligent automation, one thing is abundantly clear: it’s pervasive, even today.

In fact, whether at the simple, RPA-driven process redesign level, or with large-scale transformation programs, virtually every organization in KPMG management consulting’s client base is already down the path of implementing intelligent automation, or at least exploring how to use it to boost their competitive advantage.

In this podcast, Ron Walker, a principal in KPMG’s management consulting group, sat down with Stan Lepeak to discuss:

  • the range of business benefits companies are seeking from intelligent automation – from cost savings to capacity creation to improved customer service to enhanced quality
  • organizational design and change management challenges organizations are facing with the “partial FTE syndrome”
  • why you should consider assistance from a third-party, even an outsourcing service provider’s “robot factory,” if you want to aggressively hit the automation ground running, but should pull it in-house once you’ve reached scale.
Ron Walker

Ron Walker

Principal, Advisory, KPMG (US)

Stan Lepeak

Stan Lepeak

Director, Shared Services & Outsourcing, KPMG (US)

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