All types of intelligent automation technology (IA) – from basic process automation to advanced artificial intelligence – have the potential to deliver on their promises. And the respondents to KPMG’s 1Q19 Global Insights Pulse survey are bullish on embracing IA.
But the technology in and of itself is not the be-all, end-all. Enterprises can’t just build a bot, deploy a bot, and be done. They need to do a lot of strategic yet foundational planning in order to reap the transformational rewards.
In this podcast, Julie Sullivan, leader of KPMG’s Shared Services and Outsourcing Advisory practice in Canada, sat down to discuss: